If you are in the vicinity of our warehouse in Vancouver, Canada you are welcome to save shipping costs by picking up purchases. Note map and store hours, at right.
Sorry, we do not accept requests for links.
Product Enquiries
For questions on specific products found on our site.
About My Order Confirmation
If you have received an Order Confirmation email, no further action is needed on your part. For questions about your order, or to make changes, click below.
After Sale Service
If you have experienced a problem with any of the products you have purchased, choose any of the following links to meet your need:
Shipping, Tracking, Exchange Rates, etc
If you have a question about shipping, you should be able to find the answer in the following links. If not, click on the Shipping Enquiry button below.
Warehouse/Expediting:
Wellsprings Products, Inc.
1465 Slater Road,
Ferndale, WA 98248
USA
Monday~Saturday
Local Time (PST)
8:30 am ~ 5:30 pm
Eastern Standard Time
11:30 am ~ 8:30 pm
Sunday Closed
Monday~Friday
9:00 am ~ 5:00 pm
Saturday
Limited Service*
9:00 am ~ 4:00 pm
*Warehouse Closed—Please contact us before Friday noon for any Saturday pick-ups.
Sunday Closed
Note: we do not accept returns unless pre-authorized. Never ship to either of our addresses without pre-authorization. DO NOT send goods, checks, money, money orders or other items of value to the USA office address.Our USA Office is dedicated to expediting out-bound merchandise, and not administrative matters. Slow response will result from attempting to send any item to the USA office. Help us to serve you better!
North American and International Customers
Please use CONTACT US form at left. Customer Service responds on the same business day we receive your Contact Form, and it saves you getting through our switchboard or waiting while we find the right person to help you.
